Realmac Software, developers of Clear, the popular touch friendly to-do list app have announced that the app will be free today.
The developers say that they’re trying to make things right. Here’s an excerpt from the open letter they had written few days back:
As many of you know, late last year we released a new version of Clear. This new version called Clear+ was built for iOS 7, and a universal app for iPhone and iPad. It was also a new app, in effect a paid upgrade for our customers. Believing that this new app was the best thing for our customers – after all, a universal app was our biggest feature request – we removed the original version of Clear from the store. Shortly after the launch, it became obvious we’d made a huge mistake.
Our existing customers were understandably upset that we were no longer updating the old version of Clear, and that we wanted to charge them for an update. So after much deliberation we changed our plan: we updated the old version of Clear for iOS 7 and put it back on the store. Our sole aim was, and remains, wanting to do the right thing for users.
Since then we’ve heard from customers that they are excited to pick up Clear but uncertain which version to buy – or even worse, users mistakenly buying the iPhone version when they want the universal version.
To avoid the confusion, they are removing Clear+, and keep the original version of Clear in the App Store. This version will be a universal app, so it will include support for the iPad.
They’re offering the app free for 24 hours so that users who paid for Clear+ can move to Clear without spending any more money. If you had purchased the original version of Clear then you can download an update which includes iPad support.
Realmac will be doing this twice in the next few weeks to ensure that most Clear+ users move to Clear. They have also revealed that they’ll be releasing an update shortly featuring Reminders
Realmac had received a lot of backlash when they released Clear+ and abandoned early adopters who had bought Clear. So it is good to see the developers making these changes, as having two apps in the App Store, one with only iPhone support and other with both iPhone and iPad support, just didn’t make sense.
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